Terms & Conditions
These terms apply to private transfers and private tours booked with the operator of this website. Please read them together with the Imprint, Privacy Policy and Cancellation Policy.
1. Scope of Services
We provide private, door-to-door transfers and private sightseeing tours within and around Salzburg and to the destinations described on this website, using a private vehicle and driver reserved for your group alone. The specific service, route, date, time and price for each booking are agreed in the confirmation.
2. Booking Process
A booking starts as an enquiry submitted through this website, by email or by WhatsApp. The enquiry is not automatically a binding contract. We reply with availability, a proposed itinerary and a quotation, and the booking becomes confirmed only when you accept the details and we confirm them in writing (email or WhatsApp).
A reference number (in the format ES-YYYY-NNNN) is issued for each request so we can track it clearly.
3. Confirmation
The written confirmation sets out the date, time, meeting/collection point, driver contact details and the agreed price. Please check it and tell us promptly about any error. The details in the confirmation are the reference for the day of travel.
4. Pricing & Seasonal Pricing
Prices are quoted per vehicle for the agreed service, route and date. Prices can vary by season, time of day, number of passengers and specific requirements. Quotations are based on the facts available at the time of the enquiry; a final price is agreed when the booking is confirmed. Unless otherwise agreed, additional costs (such as entrance fees, cable cars, boat rides or meals) are not included.
5. Customer Responsibilities
• Provide accurate collection points, times, contact details and passenger numbers at the time of booking.
• Advise us, in advance, of luggage, child/booster seats, accessibility needs or unusual equipment so the correct vehicle is assigned.
• Be at the agreed meeting point at the agreed time.
• Carry valid passports or travel documents where the route crosses a border.
6. Changes by the Customer
Changes to a confirmed booking are possible subject to availability. Please contact us as early as possible by WhatsApp or email. Any effect of a change on the price or on cancellation terms is explained at the time. [Conditions and deadlines for changes — EDITABLE PLACEHOLDER]
7. Cancellations & Refunds
Cancellation and refund rules, including deadlines, applicable fees and no-show conditions, are set out in our Cancellation Policy.
8. Delays & Flight Tracking
Where you provide a flight number, we follow arrivals and adjust airport pickups to your actual landing time, including delays. Please let us know of any delay as soon as you are aware of it. Enduring delays beyond reasonable control may affect the agreed schedule.
9. Force Majeure
Neither party is liable for failure to perform or delay caused by events beyond reasonable control, such as severe weather, road closures, natural events, strikes or public authority measures. Where a service cannot be provided for such reasons, we will propose reasonable alternatives where possible.
10. Liability
We are liable for loss or damage caused by our own fault to the extent provided by applicable law. [Limitations of liability and jurisdiction — EDITABLE PLACEHOLDER]
11. Contact
For any question about these terms, contact us at [contact email — EDITABLE PLACEHOLDER] or by [phone / WhatsApp — EDITABLE PLACEHOLDER].
Note
The bracketed fields above are placeholders to be completed by the client — including any limitation of liability and governing law wording.