Cancellation Policy
Describes how changes and cancellations of a confirmed booking are handled, including deadlines, fees and refund conditions. The figures below are placeholders to be set by the operator.
1. How to Cancel or Change
You can cancel or change a booking at any time by contacting us: [email and phone / WhatsApp — EDITABLE PLACEHOLDER]. Please use your booking reference (ES-YYYY-NNNN) when you get in touch. We treat the time we receive your message as the cancellation or change time.
2. Cancellation Deadlines & Fees
Cancellation charges depend on how much notice you give before the scheduled date:
• [Deadline / notice period — EDITABLE PLACEHOLDER]: [fee or free — EDITABLE PLACEHOLDER]
• [Deadline / notice period — EDITABLE PLACEHOLDER]: [fee percentage — EDITABLE PLACEHOLDER]
• [Deadline / notice period — EDITABLE PLACEHOLDER]: [fee percentage — EDITABLE PLACEHOLDER]
3. Refunds
Where a refund is due, it is returned using the same payment method used for the booking within [refund period — EDITABLE PLACEHOLDER] of the cancellation being accepted. Any fees deducted are applied in line with the table above. [Refund conditions — EDITABLE PLACEHOLDER]
4. No-Show
If you are not at the agreed meeting point at the agreed time and do not contact us, the booking is treated as a no-show. No-show conditions: [fee or charge — EDITABLE PLACEHOLDER].
5. Late Changes
Changes requested shortly before the scheduled time (including changes of collection point or time) are handled subject to availability. [Conditions and charges for late changes — EDITABLE PLACEHOLDER]
6. Weather & Conditions
Adverse weather alone does not normally cancel a booking; journeys are planned around current road and weather reports. If we consider a journey unsafe in the conditions, we will propose a reasonable alternative or reschedule. [Treatment of weather-related cancellation — EDITABLE PLACEHOLDER]
7. Force Majeure
If a booking cannot be performed due to an event beyond our reasonable control (severe weather, road closures, natural events, strikes or public authority measures), we will, where possible, offer an alternative or a full refund of amounts paid for that booking. [Force majeure refund treatment — EDITABLE PLACEHOLDER]
8. Operator Cancellation
If we must cancel a confirmed booking for reasons on our side, we will inform you as early as possible and offer either a reschedule or a full refund. [Additional operator-cancellation terms — EDITABLE PLACEHOLDER]
9. Contact Procedure
All cancellations and changes should be made in writing (WhatsApp or email) using your booking reference. Contact details: [email — EDITABLE PLACEHOLDER] and [phone / WhatsApp — EDITABLE PLACEHOLDER].
Note
The bracketed fields above are placeholders. Please replace them with your actual cancellation deadlines, fee percentages, refund periods, no-show terms and contact details before going live.